Asia Deputy Customer Service Manager

Reports To: Asia Customer Service Manager
Department: Customer Service
Location: Gibraltar
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Key Responsibilities / Duties:

  • Work with Director of Customer Service for generating new initiatives and constantly challenge to improve customer service.
  • To manage inductions, staff appraisals, supervisions, and absence management in accordance with company procedures.
  • To complete/delegate ad-hoc administrative tasks/duties as deemed necessary by Director of Customer Service.
  • Prepare monthly payroll (OT, night shift allowance) and manage attendance & punctuality.
  • Overseeing the training of new employees to ensure they are able to perform their jobs effectively.
  • Providing feedback regarding employee performance to help them improve their work.
  • Creating effective customer service procedures, policies, and standards.
  • Monitoring customer satisfaction levels to identify trends or problems with customer service quality.
  • Maintain accurate records and document all customer service activities and discussions.

Person Specification, Skills, Experience & Qualifications:

  • Strong managerial experience in the online gambling industry, desired.
  • Experience in coaching, training and motivating a team.
  • Ability to work under pressure.
  • Good understanding of online gaming for Asian markets.
  • Ability to manage performance objectively, consistently, and timely.
  • Strong organisation and reporting skills.
  • Professional verbal and written communication skills in English and Chinese.
  • Proficient in Microsoft Office.
  • Great understanding across all levels of the Business.

BetVictor is an equal opportunity employer.

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    BetVictor is an equal opportunity employer.