Asia Fraud Analyst

Reports To: Fraud Team Leader
Department: Legal & Compliance
Location: Gibraltar
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Key Responsibilities / Duties:

  • Monitoring customer accounts to detect fraudulent patterns.
  • Investigation and acting on suspicious transactions to protect the business from financial loss
  • Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
  • Reviewing and processing all withdrawal requests.
  • Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
  • Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail).

Key Working Relationships:

  • Compliance Team
  • Customer Service Teams
  • Payments Operations

Person Specification, Skills, Experience & Qualifications:

  • Recent experience within online gaming
  • Professional communication and writing skills in Mandarin and English
  • Knowledge of KYC and AML regulations.
  • Strong organisational skills.
  • Numerate with excellent analytical skills.
  • Knowledge of standard IT systems especially Excel.
  • Flexible approach to working hours.
  • Ability to work as part of a team.

Working Hours:

  • 40 Hours per week to suit the needs of the business.
  • Will include weekend, evening and night shifts.

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    BetVictor is an equal opportunity employer.