Asia Payment Support Representative

Reports To: Asia Payment Support Team Leader
Department: Customer Services
Location: Gibraltar
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Purpose of the role:

This role is responsible for processing customer payment transactions following procedures that are set out to ensure timely delivery of funds on both ends. The payments team will work closely with the customer service team to resolve queries related to payments and documents authentication.

Key Responsibilities / Duties:

  • Handle all back-office duties related to payments
  • To ensure payment solution services are always functioning well
  • To process payments within a set time frame (fund in/out)
  • Forward and escalate technical issues to the correct channels
  • Authenticate customer documents to adhere to client policies
  • Work towards Team/own KPI’s
  • Provide accurate, valid and complete information by using the right methods/tools (FCR)
  • Follow communication procedures, guidelines and policies
  • Any other ad hoc tasks

Person Specification, Skills, Experience & Qualifications:

  • Excellent verbal and written communication skills in both English and Mandarin
  • Candidate must possess minimum SPM or equivalent with basic computer knowledge
  • Experience of working in a financial institution is a plus (Insurance/ Bank)
  • Online experience in BackOffice Role
  • Candidates must have experience within direct customer management (Customer Service or Outbound Telesales) or equivalent
  • Understands the basic of Company’s business functions
  • Keen eye for detail
  • Active in problem solving, able to identify the core issue and identify solutions
  • Ability to learn, retain and apply large amounts of guided information or new products, while applying flexibility in addressing issues according to situation
  • Can work independently by knowing how to apply acquired knowledge to solve customer’s issues by providing right answers
  • Willing to work on shift rotation (5 days/week) including night shift, weekends and bank holidays.

Relocation Package:

BetVictor will take care of all your relocation requirements including booking flights, organising airport transfers, paying for movement of additional belongings and providing rental assistance for the first three months.

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    BetVictor is an equal opportunity employer.