Effectiveness Analyst (12 months)

Reports To: Director of Change & Improvement
Department: Finance
Location: Gibraltar
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Key Responsibilities / Duties:

Effectiveness Reviews

  • Responsible for assessing the operational effectiveness within departments which are required to operate in a way that meet compliance and other regulatory requirements in the way that they operate
  • Responsible for identifying risk within departments which are required to operate in a way that meet compliance and other regulatory requirements in the way that they operate
  • Maintain legal and regulatory compliance by researching requirements and reviewing current standard operating procedures against those requirements
  • The output of the reviews are actions plans for the relevant department which will be managed through to completion
  • Making sure delivered solutions match the requirements and that regulatory standards are met
  • Maintain and seek to improve data quality artefacts within policies, operating procedures, standards and guidance as well as testing these periodically
  • Identifying key risks within the control framework, setting action plans and coaching technical and non-technical people to drive business process improvements
  • Identify opportunities to reduce risk and increase efficiency through process improvement, demand management and automation
  • Work in collaboration with other teams to form effective working partnerships to help drive compliance, improvements, efficiency and reduce business risks
  • Prepare reports on progress, outcomes and benefits of reviews

Policy & Procedure Management

  • Responsible for ensuring the policies are all up to date, reviewed, updated on time and also that policies are consistent across BVL
  • Managing and improving the portal used to store and sign off Policy and Procedure
  • Producing quarterly reports for ARC on New Policies, Updates to Policies and Procedures
  • Producing period updates on Policy and Procedure, identifying those which will need review in the coming quarter and reporting & escalating those which have not received a required review
  • Ensuring that there are clear guidelines for creating, reviewing and signing off Policies and Procedures
  • Providing training to individuals needing to create or review Policies or Procedures
  • Become an expert in regulatory compliance (specific areas) in order to identify gaps and undertake reviews effectively
  • Facilitate workshops with stakeholders to create understanding and drive decision making around process, decision making and effectiveness
  • Undertake projects to drive through improvement where departments require additional support

Key Working Relationships:

  • Affiliates
  • Payments team
  • Fraud Team
  • Brand and Regional Teams
  • Legal & Compliance team
  • Senior Leadership Team
  • Internal Audit

Person Specification, Skills, Experience & Qualifications:


  • Excellent communication skills with a great command of both written and spoken English (Chinese written communication skills would be an advantage)
  • Analytical approach and Advanced Excel skills
  • Confident to liaise with stakeholders at all levels of the business


  • Experience of process effectiveness and process improvement methodologies
  • Experience of carrying out KYC
  • Experience of working with Income Access
  • Jira & Confluence experience an advantage
  • Demonstrate a good understanding of Gaming regulatory requirements
  • Experience of process improvement
  • Proficient with MS Office
  • Strong attention to detail
  • Ability to work as part of a team and independently – collaborative approach
  • Ability to multi-task and prioritise workload

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.