Effectiveness Analyst (12 months)

Reports To: Director of Change and Improvement
Department: Finance
Location: Gibraltar
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Key Responsibilities / Duties:

  • Effectiveness Reviews.
  • Responsible for assessing the operational effectiveness within departments which are required to operate in a way that meet compliance and other regulatory requirements in the way that they operate.
  • Responsible for identifying risk within departments, which are required to operate in a way that meet compliance and other regulatory requirements, in the way that they operate.
  • Maintain legal and regulatory compliance, by researching requirements and reviewing current standard operating procedures against those requirements.
  • The output of the reviews are actions plans for the relevant department, which will be managed through to completion.
  • Making sure that delivered solutions match the requirements and that regulatory standards are met.
  • Maintain and seek to improve data quality artefacts within policies, operating procedures, standards, and guidance, as well as testing these periodically.
  • Identifying key risks within the control framework, setting action plans, and coaching technical and non-technical people, to drive business process improvements.
  • Identify opportunities to reduce risk and increase efficiency through process improvement, demand management and automation
  • Work in collaboration with other teams to form effective working partnerships to help drive compliance, improvements, efficiency and reduce business risks.
  • Prepare reports on progress, outcomes, and benefits of reviews.
  • Policy & Procedure Management.
  • Responsible for ensuring the policies are all up to date, reviewed, updated on time and that policies are consistent across BVL.
  • Managing and improving the portal used to store and sign off Policy and Procedure.
  • Producing quarterly reports for ARC on New Policies, Updates to Policies and Procedures.
  • Producing period updates on Policy and Procedure, identifying those which will need review in the coming quarter, and reporting & escalating those which have not received a required review.
  • Ensuring that there are clear guidelines for creating, reviewing and signing off Policies and Procedures.
  • Providing training to individuals, needing to create or review Policies or Procedures.
  • Become an expert in regulatory compliance (specific areas), in order to identify gaps and undertake reviews effectively.
  • Facilitate workshops with stakeholders, to create understanding and drive decision making around process, decision making and effectiveness.
  • Undertake projects to drive through improvement, where departments require additional support.

Key Working Relationships:

  • Affiliates
  • Payments team
  • Fraud Team
  • Brand and Regional Teams
  • Legal & Compliance team
  • Senior Leadership Team
  • Internal Audit

Person Specification, Skills, Experience & Qualifications: ​​​​​​​

  • Excellent communication skills, with a great command of both written and spoken English (Chinese written communication skills, would be an advantage).
  • Analytical approach and Advanced Excel skills.
  • Confident to liaise with stakeholders at all levels of the business.
  • Demonstrate a good understanding of Gaming regulatory requirements.
  • Experience of process improvement.
  • Proficient with MS Office.
  • Strong attention to detail.
  • Ability to work as part of a team and independently – collaborative approach.
  • Ability to multi-task and prioritise workload.


  • Experience of process effectiveness and process improvement methodologies.
  • Experience of carrying out KYC.
  • Experience of working with Income Access.
  • Jira and Confluence experience, an advantage.

BetVictor is an equal opportunity employer.

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    BetVictor is an equal opportunity employer.