Enhanced Due Diligence Officer (DE)

Reports To: EDD Team Leader (DE)
Department: Compliance
Location: Malta
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Key Responsibilities / Duties:

  • Responsible for maintaining AML processes, including enhanced due diligence and customer VIP profiling, assessing (and validating as appropriate) level and source of funds/wealth.
  • Responsible for adhering to Anti Money Laundering policies and procedures including making assessments on how, and when, to interact with customers including recording, and reviewing all contact made with rationales.
  • Contact customers, where appropriate to ascertain affordability, verify source of funds/wealth and request further information and documentation.
  • Ensure that all incoming queries are dealt with accurately and in a timely manner.

Key Working Relationships:

  • Key relationships with Account Management Team, Safer Gambling Officers, Payments & Security Team and Contact Centre.
  • Working closely with the EDD Team Leader to ensure consistent approach in work practices.
  • Communicate with other teams and departments to handle various projects as required
  • Liaising with DMLRO/MLRO to ensure suspicious activity is highlighted for investigation

Person Specification, Skills, Experience & Qualifications:

  • Native German speaker
  • Previous online gaming experience within CS/VIP or Compliance departments is advantageous.
  • Understanding of German and MGA licensing requirements.
  • Demonstrates ability to monitor, report on, and make recommendations on players based on set criteria, thresholds and triggers.
  • An inquisitive mind able to use common sense to ask the right questions when assessing customers’ behaviour and documentation.
  • Strong communication skills, and ability to influence all levels to ensure the Compliance department always operates within a compliant framework
  • Comfortable using range of software programs including MS Office.
  • An extremely well organised individual, able to prioritise, multi-task and deliver tasks to deadlines.
  • Confident telephone manner with the ability to communicate with customers in a clear and positive way.

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.