Fraud Risk Manager

Reports To: Director Fraud and Security
Department: Fraud & Security
Location: Gibraltar
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Key Responsibilities / Duties:

  • Help maintain and enhance the fraud risk management control including updating all relevant risk rules, policies and procedures.
  • Review Chargebacks / Payment Disputes and build cases to recover the funds.
  • Ensure accurate and appropriate responses to disputes.
  • Reporting of Fraud trends, sharing ideas on possible remedies to reduce such cases.
  • Assessing in house software and external providers fraud prevention systems to build capable rules to prevent fraud. Where existing functionality does not meet required criteria provide input for future development.
  • Participation in appropriate industry forums, events etc.
  • Working with the Team Leaders educate the Fraud and Security Analysts on Fraudulent transactional behaviour identification and prevention techniques.
  • Support the Team Leaders in the Quality Assurance checks of Fraud and Security analysts.
  • Acting as first point of contact for escalated issues from other departments and the Team Leaders.

Person Specification, Skills, Experience & Qualifications

  • Ability to lead a team by example, demonstrating BetVictor values as a foundation for the working day.
  • Strong managerial experience in a fast-paced dynamic environment, specifically in the Fraud/Risk role, preferably in Online gaming or e-commerce environment.
  • Confident and capable of making operational/risk decision in a role often under pressure.
  • Strong organisational and reporting skills
  • Eye for detail and able to manage a risk-based approach monitoring live transactions as well as the ability to analyse historical records and identify trends.
  • Ability to change and adapt working practices to suit the needs of an evolving company

Working Hours

  • 40 hours per week to suit the needs of the business.
  • Will include some flexibility for weekends especially for large sporting events.

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.