Fraud & Security Analyst

Reports To: Fraud & Security Team Leader
Department: Fraud & Security
Location: Gibraltar
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Key Responsibilities / Duties:

  • Monitoring customer accounts to detect fraudulent patterns.
  • Investigation and acting on suspicious transactions to protect the business from financial loss
  • Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
  • Reviewing and processing all withdrawal requests.
  • Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
  • Respond to clients and colleagues throughout the shift to ensure customers receive first-time resolution (telephone and e-mail).

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Key Working Relationships:

  • Compliance Team.
  • Customer Service and Account Management Teams.
  • Finance Department.
  • Payments Operations.
  • Responsible Gaming Team.

Person Specification, Skills, Experience & Qualifications:

  • Recent experience within online gaming, an advantage.
  • Knowledge of KYC and AML regulations.
  • Strong organisational skills.
  • Numerate with excellent analytical skills.
  • Knowledge of standard IT systems especially Excel.
  • Highly desirable fluency in German
  • Flexible approach to working hours.
  • Ability to work as part of a team.

Working Hours:

  • 40 Hours per week to suit the needs of the business.
  • Will include weekend and evening work.

 

BetVictor is an equal opportunity employer.

Apply for this position


    BetVictor is an equal opportunity employer.