Fraud & Security Analyst

Reports To: Fraud & Security Team Leader
Department: Fraud & Security
Location: Gibraltar
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Key Responsibilities / Duties

  • Monitoring customer accounts to detect fraudulent patterns.
  • Investigation and acting on suspicious transactions to protect the business from financial loss
  • Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
  • Reviewing and processing all withdrawal requests.
  • Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
  • Respond to clients and colleagues throughout the shift to ensure customers receive first-time resolution (telephone and e-mail).

Person Specification, Skills, Experience & Qualifications

  • Some recent experience within online gaming.
  • Knowledge of KYC and AML regulations.
  • Strong organisational skills.
  • Numerate with excellent analytical skills.
  • Knowledge of standard IT systems especially Excel.
  • Flexible approach to working hours.
  • Ability to work as part of a team

Working Hours

  • 40 hours per week to suit the needs of the business.
  • Will include weekend and evening work.

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.