Global Payment Support Representative

Reports To: Global Payment Support Team Leader
Department: Global Payment Operations
Location: Gibraltar
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Key Responsibilities / Duties:

  • Handle all back-office duties related to payments.
  • To ensure payment solution services are always functioning well.
  • To process payments within a set time frame (fund in/out).
  • Forward and escalate technical issues to the correct channels.
  • Authenticate customer documents to adhere to client policies.
  • Work towards Team/own KPI’s.
  • Provide accurate, valid and complete information by using the right methods/tools (FCR).
  • Follow communication procedures, guidelines and policies.
  • Any other ad hoc tasks.​

Person Specification, Skills, Experience & Qualifications:​​​​​​​

  • Excellent verbal and written communication skills in both English and Mandarin.
  • Candidate must possess minimum SPM or equivalent with basic computer knowledge.
  • Experience of working in a financial institution is a plus (Insurance/ Bank).
  • Online experience in BackOffice Role.
  • Candidates must have experience within direct customer management (Customer Service or Outbound Telesales) or equivalent.
  • Understands the basic of Company’s business functions.
  • Keen eye for detail.
  • Active in problem solving, able to identify the core issue and identify solutions.
  • Ability to learn, retain and apply large amounts of guided information or new products, while applying flexibility in addressing issues according to situation.
  • Can work independently by knowing how to apply acquired knowledge to solve customer’s issues by providing right answers.
  • Willing to work on shift rotation (5 days/week) including night shift, weekends and bank holidays.

BetVictor is an equal opportunity employer.

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    BetVictor is an equal opportunity employer.