Group Facilities Manager

Reports To: Director of Change & Improvement
Department: Finance
Location: Gibraltar
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Key Responsibilities / Duties:

  • Ensure buildings meet health and safety requirements and that facilities comply with all relevant legislation, keeping everyone on our sites safe
  • Manage & develop the Operations Support team; use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement: Own the appropriate response to emergencies or urgent issues as they arise and deal with the consequences
  • Maintain strong relationships with Facilities champions in all our locations, being an escalation point, and injecting best practice and support – owning Facilities matters virtually
  • Ensure that the Facilities costs are properly managed and budgeted for in collaboration with the Procurement and Finance departments
  • Ensure that Policies and Procedures are in place for the function, and are relevant for all locations; document both legislative requirements and provide a ‘how to’ guide for the teams to operate to
  • Ensure helpful information and FAQs are available to the business in order to self-serve, report problems and make suggestions
  • Manage relationships and key contracts for services; work with procurement to ensure that we review our contracts and spend and obtain value for money. Ensuring services are delivered to standard and follow up on deficiencies and business reviews are undertaken
  • Direct, coordinate and plan essential services such as reception, room booking, security, maintenance, mail, storage, vehicles, apartments, cleaning, catering, waste disposal and recycling: - Ensure all company vehicles are maintained to the highest standard, are legal and roadworthy and that driving resource is made available as requested; - Ensure all company staff accommodation is clean, secure and maintained to the highest standard with regular inspections and reviews and formal check-in/out processes
  • Manage a variety of projects ensuring they are delivered on time, to budget, to quality criteria. Effectively managing stakeholders, issues, risks and dependencies. Ensuring appropriate governance and reporting is in place.
  • Manage and lead change to ensure minimum disruption to the business, working closely with key stakeholders to ensure the needs of the various business areas are accommodated and negotiate to obtain the best outcome for the business overall
  • Capacity plan for future development in line with strategic business objectives including new premises search and acquisition; planning best allocation and utilisation of space and resources for new buildings, or re-organising of current premises

Person Specification, Skills, Experience & Qualifications:

  • Extensive experience within a similar role managing Facilities in multiple locations (ideally in multiple countries)
  • Proactive and able to challenge and improve outcomes in a positive and productive manner
  • Structured with strong organisational skills – but flexible to the needs of the business
  • Project management experience and skills
  • Previous people management and leadership skills
  • A strong oral and written communicator who is able to deal with people at all business levels both internally and externally
  • A high level of attention to detail, to establish and maintain standards; but also able to see the implications of the bigger picture
  • Commercial awareness
  • Negotiation, communication and influencing skills, in person and in writing
  • Organisation, time management, prioritising and the ability to handle a complex, varied workload
  • Strong MS suite skills, particularly Powerpoint and Excel


  • Strong project management background with formal qualifications
  • Jira & Confluence experience an advantage

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.