Head of UK Commercial Operations

Reports To: Director of UK
Department: UK Region
Location: Gibraltar
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Key Responsibilities / Duties:

  • To understand the key player conversion metrics and every stage of their journey and ensure that registration, deposit and bet journeys are fully maximised
  • To gather and analyse customer feedback to understand product areas requiring development and internal processes that can be improved
  • To remain fully up to date with competitor product offerings and customer journeys in the UK to ensure that our product is competitive both from a usability and feature perspective
  • To be fully conversant with UK regulatory requirements across product and ensure that they are implemented appropriately to maintain compliance and minimise customer friction
  • To liaise and collaborate with the Group Product Teams to ensure that product development is prioritised within the Group technology roadmap and then properly managed through the development lifecycle by the relevant teams
  • To liaise regularly across the Compliance and Operations teams and input into processes to ensure that we are properly customer-focused in our customer interactions
  • Working with the delivery, project management and operations teams, take the business lead for the delivery of all new UK facing brand launches
  • To contribute to the planning and resource management processes that occur both annually and ad hoc as necessary throughout the year

Person Specification, Skills, Experience & Qualifications:

  • Proven experience within a similar role within the Gaming industry
  • Extensive product knowledge across gaming product verticals, customer experience and player account management
  • A thorough understanding of optimising customer journeys within the gaming industry and wider digital space
  • A collaborative team player with the ability to work with teams in the wider organisational environment to maximise commercial delivery
  • Analytical, able to disseminate information and data into business planning and strategy
  • Strong and proven reporting ability and dexterity at all levels

BetVictor is an equal opportunity employer

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    BetVictor is an equal opportunity employer.