HVC Executive (Asia)

Reports To: Head of VIP Asia
Department: Customer Service
Location: Isle of Man
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Key Responsibilities / Duties:

  • Ensure your casino delivers a fantastic and where necessary bespoke gaming experience to each of your VIPs.
  • Build relationships with your VIPs so you know and understand playing styles and preferences recording the relevant due diligence information and ensuring the casino team understand each VIPs needs
  • Co-ordinate & manage VIP retention programs, including hospitality, gifting, player incentives and Company reward programs, seeking and responding to feedback and liaising with the Reward team.
  • Actively reduce the rate of VIP attrition through knowing your customers and spotting signs they are at risk of lapsing, implementing strategies to retain them.
  • Grow on-line customer engagement with VIP players and help to exceed club/region online acquisition targets.
  • Ensure you promote compliance with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
  • Encourage and support greater awareness and vigilance from the team in spotting and dealing with suspicious transactions and problem gambling

Person Specification, Skills, Experience & Qualifications:

  • Experience and understanding of all aspects of casino operations particularly relating to VIP customers
  • Proven relationship building skills and ability to do this with VIP customers
  • Good communicator, able to influence members of the casino team
  • Comfortable with change and ability to embrace new ways of working
  • Commercially aware and motivated by contributing to the financial success of the casino
  • Excellent communication skills both written and verbal, in Mandarin and English

BetVictor is an equal opportunity employer.

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    BetVictor is an equal opportunity employer.